Returns

We understand that sometimes, things just don't work out!

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AE Gifts & Clothing at High Point Policies:

Consumable products (food, skin care) and seasonal items are final sale. 

For non-seasonal, non-consumable purchase, you may return it and/or exchange the merchandise within 14 days of purchase for store credit only. Returns/Exchanges are accepted on merchandise that has not been used or worn, has ALL tags attached, is odor-free, and is returned with a copy of the original receipt or a gift receipt.

AE Artisan Market & Deep Roots Clothing Policies:

All sales are final with the exception of Deep Roots clothing pieces. 

For clothing from Deep Roots: you may return it and/or exchange the merchandise within 14 days of purchase for store credit only. Returns/Exchanges are accepted on merchandise that has not been used or worn, has ALL tags attached, is odor-free, and is returned with a copy of the original receipt or a gift receipt. Please note: Shoes and Accessories from Deep Roots are final sale. 

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Things to know regarding returns and exchanges... 

 You may bring it into our store with your receipt (or gift receipt) to receive store credit or an even exchange (as long as the above criteria is met). Under no circumstance will refunds to the original form of payment be granted. 

 If a receipt {regular or gift} is not presented, the item cannot be returned. We must have an order to connect it to. Our apologies for this inconvenience.