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Returns

We understand that sometimes, things just don't work out!

 If you are not completely satisfied with your purchase, you may return it and/or exchange the merchandise within 14 days of purchase for store credit only. Returns/Exchanges are accepted on merchandise that haven't been used or worn, have ALL tags attached, are odor-free, and are returned with a copy of the original receipt or a gift receipt. Returns/Exchanges are not accepted on Artisan Market products, any food/consumable products, seasonal/holiday items, or sale/last chance yellow tag items.

 To receive store credit, the order must be returned directly to AE Gifts + Clothing 10 E Main St., Victor, NY 14564. Customers are responsible for return shipping fees, if applicable. {Shipping fees will not be refunded}

Return Instructions, if shipping...

 Package up the merchandise you wish to return, including your receipt/copy of your email receipt, within 14 days of purchase. Again, make sure all item(s) have not been used or worn, is odor-free, meet our accepted items, and have all tags attached. We ask that all returned items be sent back fully insured by USPS, UPS or FedEx, and that you obtain a tracking number for your records. Once we receive and inspect returned merchandise a store credit will be issued to your store account. We have the right to refuse any return at any time if we feel our policy has not been adhered to. 

Return Instructions, if in-person...

 You may bring it into our store with your receipt (or gift receipt) to receive store credit or an even exchange. (as long as it is within 14 days, item(s) have not been used or worn, and all tags are attached). Under no circumstance will full refunds be granted in store. 

Please note....

 If a BOGO discount was applied & the full price item is being returned, the store credit will be less half of the BOGO amount. ((Ex: BOGO 50% off sweaters. The full price returned sweater would be discounted 25% off.)) 

 If a receipt is not present AND the original order cannot be found, and the item is being returned meets all of the above criteria, store credit will be given for the lowest selling price within the last 30 days OR the current selling price less 15% restocking fee, whichever is higher.