Returns

We understand that sometimes, things just don't work out!

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If you are not completely satisfied with your purchase, you may return it and/or exchange the merchandise* within 14 days of purchase for store credit only. Returns/Exchanges are accepted on merchandise that has not been used or worn, has ALL tags attached, is odor-free, and is returned with a copy of the original receipt or a gift receipt. 

*Returns/Exchanges are not accepted on any Artisan Market products, food/consumable products, seasonal/holiday items, or sale/last chance yellow tag items.

Please review the details below on how to return/exchange...

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Return Instructions, if in-person...

 You may bring it into our store with your receipt (or gift receipt) to receive store credit or an even exchange (as long as the above criteria is met). Under no circumstance will refunds to the original form of payment be granted. 

 If a receipt {regular or gift} is not presented, the item cannot be returned. We must have an order to connect it to. Our apologies for this inconvenience. 

Return Instructions, if shipping...

 Package up the merchandise you wish to return, including your receipt/copy of your email receipt, within 14 days of purchase. Again, make sure all item(s) have not been used or worn, are odor-free, meet our accepted items, and have all tags attached. We ask that all returned items be sent back fully insured by USPS, UPS or FedEx, and that you obtain a tracking number for your records. Once we receive and inspect returned merchandise a store credit will be emailed to you. We have the right to refuse any return at any time if we feel our policy has not been adhered to.

 Return Address: AE Gifts + Clothing 10 E Main St., Victor, NY 14564. 

 Customers are responsible for return shipping fees, if applicable. {Shipping fees will not be refunded}