We understand that sometimes, things just don't work out!
If you are not completely satisfied with your purchase, you may return it and/or exchange the merchandise within 14 days of purchase for store credit only. Returns/Exchanges are accepted on merchandise that have not been used or worn, have ALL tags attached, are odor-free, and are returned with a copy of the original receipt. Returns/Exchanges are not accepted on food/consumable products, seasonal items, face masks, or sale/last chance items.
To receive store credit, the order must be shipped back to AE Gifts + Clothing 10 E Main St., Victor, NY 14564. Customers are responsible for return shipping fees. Or you may bring your return/exchange into our storefront in Victor, NY. Shipping fees will not be refunded.
Christmas Season Policy: Purchases made between November 15th, 2020 - December 24th, 2020 have until January 16th, 2021 to be returned or exchanged for store credit only. All returns & exchanges must be accompanied by the original receipt or a gift receipt. Items without a receipt will receive store credit for the lowest selling price in the last 30 days OR the current selling price less a 15% restocking fee, whichever is higher amount. All other return policies apply, including our BOGO policy.
Package up the merchandise you wish to return, including your receipt/copy of your email receipt, within 14 days of purchase. Again, make sure all item(s) have not been used or worn, is odor-free, meet our accepted items, and have all tags attached. We ask that all returned items be sent back fully insured by USPS, UPS or FedEx, and that you obtain a tracking number for your records. Once we receive and inspect returned merchandise a store credit will be issued to your store account. We have the right to refuse any return at any time if we feel our policy has not been adhered to.
You may bring it into our store with your receipt to receive store credit or an even exchange. (as long as it is within 14 days, item(s) have not been used or worn, and all tags are attached). Under no circumstance will refunds be granted in store.
If a BOGO discount was applied & the full price item is being returned, the store credit will be less half of the BOGO amount. ((Ex: BOGO 50% off sweaters. The full price returned sweater would be discounted 25% off.))
If a receipt is not present AND the original order cannot be found, and the item is being returned meets all of the above criteria, store credit will be given for the lowest selling price within the last 30 days OR the current selling price less 15% restocking fee, whichever is higher.